Return and Refund Policy
By placing an order with Flonier, you agree to the terms outlined below. This policy explains our return and refund procedures and applies to all orders delivered within Canada.
Returns
Return Window:
You have 14 days from the day you receive your order to initiate a return.
Condition:
Items must be returned in original condition.
Products may be tried on as you would in a retail store, but they must not be worn beyond fitting purposes. Items must not show signs of washing, damage, stains, makeup marks, perfume, deodorant marks, pet hair, or strong odors.
All original tags and packaging must be included.
We reserve the right to refuse returns that do not meet the these conditions.
Eligible Returns:
We accept returns for both defective and non-defective items within the return window.
Easy Returns:
Returning items to us is simple, and our customer support team will assist you throughout the process.
Territorial Scope:
This return and refund policy applies to purchases made in the Canada.
How to Request a Return
To start a return, please follow the steps below:
-
Contact Support:
Email our customer support team at support@flonier.com and include your order number along with the reason for the return. -
Prepare the Package:
Place the item securely in its original packaging, including all accessories, tags, and documentation. -
Send the Return:
Once your request is approved, our support team will provide the return instructions.
Return Shipping Costs
Customer-Initiated Returns:
If you decide you no longer want the product or ordered the wrong item, the return shipping cost will be the customer’s responsibility. Original shipping fees are non-refundable.
Damaged or Incorrect Items:
If your order arrives damaged or incorrect, we will cover the return shipping costs.
Restocking Fees:
We do not charge any restocking fees for approved returns.
Exchanges
Exchanges may be available for eligible items. Please contact our customer support team for assistance.
Refunds
Inspection:
Returned items will be inspected once received to confirm they meet our return requirements.
Refund Processing:
If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider or bank.
Business & Contact Information
Store Name: Flonier
Company Name: Fashion Accessories Limited
Company Number: 14820596
Registered Address:
4 Warren Street
Salford, England M7 4QN
United Kingdom
Email: support@flonier.com
Customer Service:
Monday - Friday: 9:00 AM – 6:00 PM (Eastern Time)
We will respond to your email within 24 hours (Mon–Fri). Weekend messages will be answered on Monday.