Privacy policy

Last Updated: February 27, 2026

This Privacy Policy describes how Flonier ("we," "our," or "us") collects, uses, and discloses your personal information when you visit, use, or make a purchase from https://flonier.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), FASHION ACCESSORIES LIMITED is the data controller of your personal information.

1. Personal Information We Collect

We collect and process the following categories of personal information:

  • Identity & Contact Information: Name, billing address, shipping address, email address, and phone number.
  • Financial Information: Payment card details and transaction data (processed securely by third-party payment gateways such as Shopify Payments. We do not store your full card details).
  • Profile & Order Information: Login credentials, purchase history, saved items, and preferences.
  • Technical & Usage Data: IP address, browser type, device identifiers, time zone settings, and information about how you interact with our website (collected through cookies and similar technologies).
  • Communications: Any correspondence you send to our customer support team.

2. How We Use Your Information (Lawful Basis)

Under the UK GDPR, we must have a valid legal basis to process your personal data. We use your information for the following purposes:

  • To perform our contract with you: Processing and fulfilling your orders, managing payments, arranging shipping, and providing order confirmations.
  • For our legitimate interests: Improving our services, detecting and preventing fraud, analyzing website performance, and providing customer support.
  • With your consent: Sending marketing communications and promotional emails. You may withdraw your consent at any time.
  • To comply with legal obligations: Maintaining appropriate business records and complying with applicable laws and tax requirements.

3. Sharing of Personal Information

We do not sell your personal data for monetary compensation. However, we may share your personal information with trusted third parties that help us operate our Services, including:

  • Service Providers: Such as Shopify (our ecommerce platform), payment processors, analytics providers, and shipping or fulfillment partners.
  • Marketing Partners: Tools and platforms that help us promote our products and measure advertising performance.
  • Legal & Regulatory Authorities: If required by law, court order, or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your cart, analyze website traffic, and improve the overall user experience.

When you visit our Site, you may be prompted to manage your cookie preferences. You can also disable cookies through your browser settings, though doing so may affect certain features of the website.

5. Your Data Protection Rights

Under applicable data protection laws such as the UK GDPR, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where legally applicable.
  • Right to Restrict Processing: Request that we limit how your personal data is processed.
  • Right to Data Portability: Request transfer of your personal data to you or another provider.
  • Right to Object: Object to our processing of your personal data, particularly for marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

6. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete the information.

7. Data Retention & International Transfers

We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations (typically up to 6 years for tax and accounting purposes).

Because our store is hosted on Shopify, your personal data may be transferred outside the United Kingdom, including to Canada or the United States. When such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be posted on this page.

9. Contact Us & Complaints

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the information below.

If you are located in the United Kingdom and believe your data protection rights have been violated, you may lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

Business & Contact Information

Store Name: Flonier

Company Name: Fashion Accessories Limited
Company Number: 14820596

Registered Address:
4 Warren Street
Salford, England M7 4QN
United Kingdom

Email: support@flonier.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

We aim to respond to all inquiries within 24 hours (Mon–Fri). Weekend messages will be answered on the next business day.